FAQS
I HAVE A ORANGE TRIANGLE (TROUBLE LIGHT)
Press *2 and read the message. It may show a number for a zone or FTC (failure to Communicate). You may have a low battery or need a service call. Please call our office 250-485-4366
HOW DO I UPDATE MY CALL LIST
Email our office, be clear on who you want as your first call, second call and third call and provide a verbal "all ok" password.
For best results go to our Help & Resources page and fill out an Authorized User Form.
WHAT IF I HAVE A FALSE ALARM?
If you have a False Alarm, call our monitoring station 1-844-811-4746 with your account number or "all ok" verbal password. Let them know there was a false alarm and to cancel dispatch.
MY SMOKE DETECTOR IS CHIRPING/FALSE ALARMING
Replace batteries with good quality batteries and blow out the smoke detector with "a can of air". Press *72 to clear the smoke detector trouble on your keypad. Or Please call our office 250-485-4366 for service.
WHAT IF I'M GOING ON VACATION.
Email us to let us know the specific dates you will be gone and if you want your neighbor or friend on the call list.
Choose a verbal "All OK" password and give them a separate user number and pass code.
If you need a person to stop in to check on your place while you're away, call Ken with Quail Security, 250-689-3499. He is great! His team will help you when you are not able to be home.
HOW DO I ADD OR REMOVE A USER CODE
To add a user
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​Press * 5, then enter the 4 digit master-code. You should hear 3 short beeps.
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Enter the 2 digit User Number then the new 4 digit Alarm Code for that user and press # (you will then exit).
To Remove a User
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Press * 5, then enter the 4 digit master-code. You should hear 3 short beeps
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Enter the 2 digit User Number to be removed then enter * to remove the code and press # (you will then exit).
HOW DO I SET THE TIME AND DATE
Press * 6 and enter the 4 digit master-code.
After 4 short beeps press 1 enter date and time as follows; (10 Digits) 2 each for the hour, minute, month, day and year (HH;MM MM/DD/YY)
Use 24 hr clock settings
Example: 15:30 02/25/20
THE MONITORING STATION DIDN'T CALL ME WHEN MY ALARM WENT OFF!
Don't worry, you probably put in your code with in the first few seconds and we can see on our end that it was disarmed by an authorized user. If you have further concerns, call our office 250-485-4366
HOW DO I PAY MY BILL
We accept cheque, cash, credit card (under $500), E-transfers and Bill Payments through Valley First Credit Union.